Complaints Procedure

To complain about an architect's conduct or competence, you will need to contact the Architect's Registration Board (ARB). They are the organisation set up by Parliament to regulate architects in the UK under the Architects Act 1997. You will find full details of how ARB's complaints procedure works here.

We are not a regulatory body and cannot guarantee anybody's appropriateness in our register for a specific commission. Clients should consider several factors when appointing an architect. You may find the advice offered by the ARB helpful Before Hiring an Architect. The AABC accredits architects in good faith based on information on past experience submitted by applicants.

We will only consider complaints about the accreditation procedures followed and our own processes. Our administrator and management team will consider these on a case-by-case basis. If you have any concerns, please get in touch.